How we collect, use and protect your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Trenix (Pty) Ltd ("Trenix", "we", "us") is the responsible party for personal information collected through this website. You can contact us at:
When you use our contact form or email or call us, we collect the information you choose to give us:
Our web host may also keep standard server logs (such as IP address, browser type and pages visited) for security and troubleshooting. This website does not use advertising or analytics cookies.
We use your personal information only to:
We process your information with your consent, to take steps towards or perform a contract with you, to comply with the law, or where we have a legitimate interest in doing so. We will not send you marketing messages without your consent, and you can opt out at any time.
We do not sell or rent your personal information. We share it only with service providers who help us run our business, such as our email provider (Google), website host and delivery partners, and only as far as needed for them to provide their services. We may also disclose information where the law requires us to.
Our email service is provided by Google, which may store information on servers outside South Africa. Where this happens, we rely on providers that are subject to data protection laws or binding agreements offering protection comparable to POPIA.
Our contact page includes an embedded Google Map. When it loads, Google may collect information such as your IP address and may set cookies under its own privacy policy.
We keep enquiry information for as long as needed to respond and to manage any resulting business relationship. Records linked to orders and invoices are kept for as long as tax and company law requires, after which they are securely deleted.
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including secure (encrypted) transmission of contact form messages and restricted access to our systems.
Under POPIA you have the right to:
To exercise any of these rights, contact our Information Officer at info@trenix.co.za. If you're not satisfied with how we handle your request, you can contact the Information Regulator (South Africa) at inforegulator.org.za.
We may update this policy from time to time. The latest version will always be published on this page, with the effective date shown above.